Report service requests faster

Production downtime is out of the question. That's why you choose high-quality sheet metal working technology from TRUMPF that works reliably, even in fully automated production. But that is also why you choose the service of the supplier V.A.C. MACHINES, which is always ready to help if a problem does occur. To increase the service level even further, the TRUMPF Service App has been launched, the fastest connection between your service request and the technical service of V.A.C. MACHINES.

When you have problems with your TRUMPF machine or software, you need fast assistance. We have been taking care of that at V.A.C. MACHINES for years. With the TRUMPF Service App, we now have an additional tool in our suitcase to make that possible even more efficiently. From there, you can very easily and directly deliver all your technical questions about your machinery and software to our technical service department. What it gives you? 

- Save time: in five simple steps, you report all the information the technical service needs to efficiently follow up and quickly resolve your request. 
- A transparent overview of all service requests.
- Real-time feedback on each progress.
- Flexibility, because you can also send your request at night so that we can work on it first thing in the morning.

All functions at a glance

The Service App can do more than just report and track your requests for service. It is also the ideal tool to manage maintenance and repairs or consult technical manuals. These give you an insight into error codes, to fix simple faults yourself. 

For each machine, you can also create a log that serves as a digital notebook to record events or information about a machine. This allows you to digitally build your own history - transparent and paperless for every user in your organization.

Free download and registration

Download the Service APP from the App Store for iOS or Android. All you need further is a MyTRUMPF account. For that, you can also register for free in the Service App. ■