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Maintenance: more than just putting out fires

Maintenance: more than just putting out fires

Maintenance a necessary evil? Not if you calculate how much an unexpected downtime can cost you. And not if you work with a partner like Remotive. After all, they'll work with you to find out what needs to be done in production to avoid downtime and reduce maintenance costs. So smart and efficient maintenance, and even digital, because thanks to the Remotive app, you always keep an overview.

One day having his own workshop for rotating machines. A dream that manager Jan De Winter made come true eight years ago when he founded Remotive. A dream also for many industrial companies, because from now on they can count on a partner with know-how to assist them with maintenance and repair work. This is proof of the strong growth. What started with two guys working in a glorified garage has grown into a strong SME with 50 employees, spread over two locations, in Evergem and in Stabroek. "Two locations in the port. Not a coincidence," says Remotive account manager Sven Van Lierop. "A lot of our customers are located nearby." Next year, Remotive will also go international and open a workshop in Abu Dhabi. The expertise of Remotive's maintenance specialists in chemicals and petrochemicals makes them sought-after game in the Middle East.

Corporate Remotive at Stora Enso 013 Highres 0001ENT ID515264
Remotive has a young, dynamic team with a lot of "gusto" and a broad technical baggage.

Highest possible MTBR, lowest possible cost

So the mission set by the Remotive team is very clear: keep the mean time between repair (MTBR) as high as possible and reduce short-term maintenance costs for customers. Van Lierop: "Basically, we're going to think about how we can manage our customers' assets as well as possible, that they need us as little as possible. That may sound contradictory," he says with a smile, "because as a company we obviously want to grow. But we keep the bigger picture in mind. Maintenance will always be needed, especially in companies that run full time. But by optimizing maintenance processes and minimizing unexpected downtime, you can really build trust."

Root cause analysis

For Remotive, every job starts with getting to know the plant. "Our application engineers and technicians map out what is present per company, per site, per department. In a very clear tree structure, so that we can immediately assign all relevant data to the right asset and at the same time see where standardization is possible. In a second step, we then combine this with the data from interventions that have been carried out. After all, we do more than just put out fires. We monitor assets throughout their life cycle. If a seal breaks down quickly, we also look for the root cause of that failure and how we can avoid it in the future. That way we can achieve longer service lives," Van Lierop knows.  

Corporate Remotive at Stora Enso 044 Highres 0001ENT ID515266
To build a history of your machinery, every intervention is digitally tracked in the Remotive app. Remotive does more than put out fires. It tracks assets throughout their lifecycle. What started with two guys working in a glorified garage has grown into a strong SME with 50 employees spread over two branches. Remotive's mission: to keep the mean time between repair as high as possible and to reduce maintenance costs in the short term.

Proprietary app for transparent tracking

Moreover, to secure that knowledge, each intervention is followed up digitally. "An app we initially developed for our own operation. Our technicians have no desire to write down everything they have done. Yet it is important to build up a history of machines, precisely in order to track down recurring problems. The app therefore guides them easily through the registration and documentation process by means of a multiple-choice menu. Very visual, with the necessary photos and with the necessary checks built in." And the customer? They receive a PDF report on the intervention in no time.

Flexibility trumps

The key word in Remotive's way of working is flexibility. "We have a young, dynamic team with a lot of 'gusto' and a broad technical baggage. This allows us to flexibly shift schedules to address urgent interventions. You have to be there for your customers when they need you." Never in a telephone voice. Anyone who calls Remotive always gets someone knowledgeable on the line. "We are not an unwieldy organization, but a close-knit team that also always tries to look ahead," Van Lierop concludes. For example, Remotive is currently investigating what added value the application of augmented reality can have for customers. Developments with artificial intelligence are also being followed closely.     

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