Okuma Europe prioritizes exceptional guidance and service throughout the customer journey

The closer we are to the customer, the better the solution. This has always been Okuma's guiding philosophy. In addition to its range of high-quality CNC machine tools, the manufacturer is constantly expanding its services and networks to meet its own high standards and the needs of its customers at every stage of their purchasing journey.

For example, companies can see various CNC machine tools in action at several Okuma technical centers, test them on their own tasks and see for themselves the precision of machining and how easy it is to operate the Okuma CNC controller OSP-P500. Okuma experts are also on hand to find solutions for each individual need. This enables visitors to make an informed decision about the machine and technology they want to buy and be more confident in their investment decision before taking the plunge. In addition to the three German technical centers, Okuma has a branch in Parndorf, Austria, where interested parties from Eastern Europe can access in-depth advice and personal, local service.

In addition, every effort is made to ensure that the European headquarters in Krefeld also provides reliable customer service with an emphasis on customer proximity. Specially trained employees, who plan and present machine and automation solutions for individual requirements, are available to all European locations and supply spare parts, repair spindles or circuit boards. Okuma's application engineers also conduct cutting tests and regular training for the growing dealer network, both in Krefeld and on-site at the customer's premises. This ensures that they are always up to date and can provide the best possible support to their customers. The 30 dealers who have worked with Okuma for many years have the necessary expertise to ensure this throughout Europe and neighboring countries.

A growing number of subsidiaries also provide comprehensive support to manufacturing companies. Just last year, for example, Okuma acquired precisa Werkzeugmaschinen GmbH, a long-standing partner in the Austrian sales region, and renamed it Okuma Austria GmbH. This has optimally strengthened and expanded the sales and service processes - including pre- and after-sales support. Okuma Deutschland GmbH is another example of high service quality: in addition to telephone support and 24/7 access via a service app, the wholly-owned Okuma subsidiary offers comprehensive service packages from pre-sales to after-sales. Customers reserve a monthly quota and can use it within 12 months for services such as inspection, maintenance, repair, training or re-commissioning.